My website images aren't pulling through when I share links on social media

Created by Josh Cobb, Modified on Tue, 3 Jan, 2023 at 3:40 PM by Josh Cobb

Recently it has been reported that some images are not correctly showing when sharing a link from your website to Facebook. Facebook have confirmed that it is a bug on their end and they are working to provide a solution. If you wish to learn more about the issue, please see this Facebook forum

In the meantime, there are a few things that you can try when publishing a link to your Facebook page to get around the bug. 

Also it is important to remember that at any point in time there may be around 10,000 versions of Facebook active, so what we can see on our end may be different to the version you have running. This is perfectly normal and is just the way a business with as many active users as Facebook has rolls out new updates. If one of the below doesn't work, you may need to move on and try another option.

1. Manually upload an image to your Facebook Page

Login into your Facebook Business Page, click to create a new post and copy and paste the link into the text space. When the link loads, if no image shows like the below example, click on the plus sign below the link. This will let you choose an image to upload from your computer. Once uploaded you will then have the option to ensure that image is selected before clicking share now. 

2. Create post through the ‘Publishing Tools’ section of your Facebook Page

In the top menu when viewing your Facebook Business Page, you will see a list of options, one of which is called Publishing Tools (you may need to click on ‘More’ to see this option yourself). From here you can click create and follow the steps in the above option to add your post and upload an image. 

3. Use a scheduling tool (such as Buffer or Hootsuite)

Facebook scheduling tools allow you to use their system to share your Facebooks posts directly to your Facebook page. Simply create a free account and link your Facebook Business Page to get started. You can choose to either ‘Add to Queue’ to schedule the post at a later date, or use the drop down to change to ‘Publish Now’.

Learn More About Buffer

Learn More About Hootsuite 

4. Run a Facebook Ad instead!

While this option won't create a post on your Facebook Page’s wall, when setting up a Facebook ad, you can control exactly what image displays, as well as target the audience who will see it. Unsure how? Follow this step-by-step guide.

It is important to remember that these are all just possible solutions to get around the current bug that is preventing the images from showing normally until Facebook provides the fix and not a permanent change in the process.

If you want to keep up to date with the progress of this and be notified once a resolution is found, please subscribe to the forum link from Facebook provided at the beginning of this article.

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