Hi [client],
Thanks for contacting us about the registration issue.
We understand you're having trouble registering. To improve account security, we whitelist email addresses authorised to register under the [website name] account. This helps prevent unauthorised access to your account.
By default, all staff registered on your website are automatically whitelisted. To resolve this issue, we've now whitelisted [email address].
Please try registering again using this email address. If you continue to face issues, feel free to reply to this email and we'll be happy to assist further.
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